Here’s an excerpt from my book, GameChangers–Improvisation for Business in the Networked World, on the future of the organization. Key phrases are my italics: Forces of Nature The old models are giving way today as surely as mountains give way to the elements. The citadels of the [...]
In the machine age, companies were built like machines, because machines are what most companies built and serviced. What companies build and service today are communities and customers. Let me clarify. That’s what the people in companies build and service. The machines build and service one [...]